Terms of service.
Last updated 27 May 2026
These terms govern your use of What's The Damage (the "Service"), operated by Focus Search Pty Ltd (ABN 70 167 781 946) of Victoria, Australia ("we", "us", "our"). By using the Service — including by submitting your details to receive leads, or by purchasing a lead — you agree to these terms.
1. The service
What's The Damage matches Australian homeowners requesting residential trade work with registered Australian tradespeople. Homeowners submit jobs via our website. Our system qualifies them and dispatches the resulting verified leads to up to 2 tradies, or to a single tradie holding Exclusive Territory Lockdown for the relevant trade and city. Tradies pay a per-lead fee to access the homeowner's full contact details.
2. Eligibility
To purchase a lead or receive dispatches you must:
- Be at least 18 years old.
- Be operating a legitimate trade business in Australia.
- Hold any required licences or registrations for your trade in your state or territory.
- Not be on any current consumer protection blacklist or warning notice.
We may, at our discretion, refuse service to any tradie or remove any business from our dispatch list at any time.
3. Lead pricing
Lead fees are displayed at the point of purchase and are inclusive of GST. Prices may vary by trade, location, and lead quality. We may change pricing at any time, but pricing for a specific lead is locked at the price shown when you click to pay.
4. Payment
All payments are processed via Stripe. We do not store your card details. You authorise us to charge the displayed amount when you complete a checkout. Failed or disputed payments may result in suspension of access until resolved.
5. Refunds
Refund eligibility is governed by our Refund Policy, which forms part of these terms.
6. Acceptable use
When using the Service or interacting with homeowners whose details you have received, you must not:
- Resell, share, transfer, or republish a homeowner's contact details to any third party.
- Contact homeowners outside reasonable business hours or with unsolicited marketing unrelated to the original job.
- Use the homeowner's details to add them to mailing lists, newsletters, or marketing automation.
- Misrepresent your business, qualifications, or insurance status.
- Harass, abuse, or threaten any homeowner or any member of our team.
- Use automated tools to claim leads, manipulate dispatches, or scrape our website.
- Attempt to circumvent the lead fee by encouraging the homeowner to contact you outside our system to "avoid the fee".
Breach of any of the above may result in immediate suspension or termination, forfeit of pending refunds, and — in serious cases — referral to the relevant authorities.
7. No guarantee of work
We verify that the homeowner is a real person who has submitted a genuine enquiry. We do not guarantee that the homeowner will choose to hire you, accept your quote, or complete the job. The 48-hour refund covers reachability only.
8. Intellectual property
The Service, including all text, graphics, logos, and software, is owned by Focus Search Pty Ltd. You may not copy, modify, distribute, or create derivative works without our written permission.
9. Limitation of liability
To the maximum extent permitted by Australian law, our total liability to you arising from or in connection with the Service is limited to the total lead fees you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or lost business opportunities.
Nothing in these terms excludes any non-excludable consumer guarantees under the Australian Consumer Law.
10. Privacy
Our handling of your personal information is governed by our Privacy Policy.
11. Changes
We may update these terms from time to time. Material changes will be notified by email or by a banner on the website. Continued use of the Service after changes take effect constitutes acceptance.
12. Governing law
These terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any dispute arising under or in connection with these terms.
13. Contact
Questions about these terms? Email contact@whatsthedamage.com.au.